Harrison Family Vets

Harrison Family Vets’ ownership (independent vs corporate group) isn’t stated in the available information. The clinic describes a broad “general practice” setup with in-house diagnostics (including ultrasound, digital radiography, and in-house lab testing), dentistry with digital dental X‑ray, and routine surgery such as spaying/neutering. It also offers curbside/drop-off options and promotes “Fear FREE Care” to reduce stress for pets.

From the latest reviews available, owners commonly describe supportive clinical help (including a vet visit on New Year’s Eve for a very unwell dog), but there’s also a detailed complaint alleging serious admin/record-keeping problems affecting an insurance claim and poor complaint handling. One review mentions a “welcoming, well thought out space” intended to help pets relax.

Services

Services and capabilities mentioned on the clinic website include

• •Routine and preventive care: comprehensive exams, vaccinations, parasite control, nutritional advice, nurse consultations, microchipping, nail trims
• •Diagnostics: in-house laboratory diagnostics, ultrasound, blood pressure monitoring, digital radiography (X‑ray), digital dental X‑ray
• •Dentistry: general dentistry (with digital dental X‑ray listed)
• •Surgery: surgical procedures including spaying and neutering
• •End-of-life care
• •Prescriptions and medicines: in-house pharmacy, written prescriptions
• •Handling/appointments options: curbside drop-off and drop-off services
• •Species seen (as listed): dogs, cats, rabbits, guinea pigs, ferrets, small mammals, and exotic pets

Emergency/out-of-hours: the website states out-of-hours care is provided by Vets Now. It also states free 24/7 remote access to a veterinary triage service via the VidiVet app as part of its “Total Wellness Plan.”

People

• •Rosie (vet): Mentioned by name in reviews. One owner credits Rosie with being “very helpful” when their dog was “quite poorly” and they’d been up for three nights. Another reviewer, however, describes Rosie as arrogant and alleges she undermined and humiliated them in a waiting-room situation.
• •Tim Harrison: Named in a review in relation to handling (part of) a formal complaint after it was escalated from another branch.

Reviews

Google rating: 4.8 stars from 225 reviews. “”

• •Help with unwell pets, including urgent-ish timing: one reviewer describes being seen on New Year’s Eve for a very unwell dog and says the vet (Rosie) was very helpful.
• •Clinic environment: one reviewer mentions a “welcoming” and “well thought out” space designed for pets to relax.
• •Admin and insurance-claim handling concerns (major complaint): one detailed 1‑star review alleges poor record-keeping and incorrect dates/notes on an insurance claim form, long delays processing paperwork, difficulty getting through by phone, understaffing, and being ignored after a formal complaint (with later partial resolution after escalation).
• •Mixed views on Rosie specifically: praised for helpful care in one review, strongly criticised in another for communication and conduct.