Harrison Family Vets – Vets in Dudley
Clinic Overview
- Recent feedback is mostly very positive, with owners often describing the team as friendly, professional, efficient and reassuring. - Several reviews highlight good handling of anxious or unwell pets, including nervous dogs, an elderly dog seen for a second opinion, and a poorly dog seen over New Year. - Owners also mention the environment and layout positively, including praise for the cat area and for a calm, welcoming feel.
Services
- •General and preventive care: comprehensive exams, vaccinations, parasite control, nutritional advice, nurse consultations, microchipping and nail trims.
- •Diagnostics and monitoring: in-house laboratory testing, ultrasound, blood pressure monitoring, digital radiography and digital dental X-ray.
- •Dentistry and surgery: general dentistry, plus surgical procedures including spaying and neutering.
- •Medicines and ongoing support: in-house pharmacy, written prescriptions, and end-of-life care.
- •Appointment options and species seen: curbside drop-off and drop-off services are listed. The practice sees dogs, cats, rabbits, guinea pigs, ferrets, small mammals and exotic pets.
- •Emergency and extra support: out-of-hours care is provided by Vets Now, and the clinic also lists 24/7 remote veterinary triage via the VidiVet app as part of its Total Wellness Plan.
- •Recent examples from owners: reviews mention second-opinion support, care for a poorly dog on New Year’s Eve, and help with nervous pets. One recent visit also highlights a thorough check that included ear and gland cleaning, heart rhythm checks and leg mobility testing. Another owner specifically praised the separate cat area.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent comments on cost are mixed: one owner described the price of a consultation as very reasonable, while another felt a same-day scan was expensive in difficult circumstances.
People
- •Rosie (vet): frequently mentioned by name and often praised for being helpful, caring, sensitive and honest, including support for a poorly dog seen on New Year’s Eve. One reviewer also said she had looked after their pets for many years, though a detailed complaint was strongly critical of her communication and manner.
- •Megan: praised for a careful, thorough check-up, clear explanations and practical advice.
- •Deb: mentioned warmly by one owner for sending a reassuring message in her own time.
- •Tim Harrison: named in a complaint review as the person who dealt with part of an escalated issue.
- •Wider team: reviews regularly praise the vets, nurses and front-of-house staff as friendly, knowledgeable, professional and caring.
Reviews
Google shows 4.7 stars from 246 reviews, giving the practice a strong overall public rating.
- •Recent feedback is mostly very positive, with owners often describing the team as friendly, professional, efficient and reassuring.
- •Several reviews highlight good handling of anxious or unwell pets, including nervous dogs, an elderly dog seen for a second opinion, and a poorly dog seen over New Year.
- •Owners also mention the environment and layout positively, including praise for the cat area and for a calm, welcoming feel.
- •The main negative themes in the more detailed complaints are long waits, understaffing, record-keeping and insurance paperwork problems, and dissatisfaction with complaint handling.
Location
Units 2 - 3 Gatehouse Retail Park, Dudley, West Midlands DY6 7BJ
Loading map...

