Harrison Family Vets

- Recent positive feedback often describes the team as professional, efficient, friendly and reassuring, with several owners saying the practice is excellent or the best they have used. - Owners also highlight handling of anxious pets, including one short review specifically praising the clinic for being very good with nervous dogs. - The environment gets positive mention too, with one reviewer describing a welcoming, well thought out space for pets to relax in.

Harrison Family Vets’ ownership isn’t stated in the available information. The practice offers broad general veterinary care with in-house diagnostics including ultrasound, digital radiography and in-house lab testing, plus dentistry with digital dental X-ray, routine surgery such as spaying and neutering, and end-of-life care. It also offers curbside and drop-off options, and promotes Fear FREE Care to help reduce stress for pets. Recent feedback remains mostly positive overall, though a small number of detailed complaints raise concerns about delays, administration and complaint handling.

Services

•General and preventive care: comprehensive exams, vaccinations, parasite control, nutritional advice, nurse consultations, microchipping and nail trims.
•Diagnostics and monitoring: in-house laboratory testing, ultrasound, blood pressure monitoring, digital radiography and digital dental X-ray.
•Dentistry and surgery: general dentistry, plus surgical procedures including spaying and neutering.
•Medicines and ongoing support: in-house pharmacy, written prescriptions, and end-of-life care.
•Appointment options and species seen: curbside drop-off and drop-off services are listed. The practice sees dogs, cats, rabbits, guinea pigs, ferrets, small mammals and exotic pets.
•Emergency and extra support: out-of-hours care is provided by Vets Now, and the clinic also lists 24/7 remote veterinary triage via the VidiVet app as part of its Total Wellness Plan.
•Recent examples from owners: recent reviews mention help for a very unwell dog on New Year’s Eve, praise for being good with nervous dogs, and a calm, welcoming space designed to help pets relax.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Reviews do not show a strong overall pricing pattern, although one owner felt a same-day scan was expensive in difficult circumstances.

People

•Rosie (vet): mentioned repeatedly in reviews. Several owners describe her as helpful, caring, sensitive and honest, including in a New Year’s Eve appointment for a poorly dog. One reviewer, however, was strongly critical of her communication and manner.
•Tim Harrison: named in a review as the person who dealt with part of a complaint after it was escalated from another branch.
•Wider team: recent reviews also praise the vets, nurses and front-of-house team as caring, friendly, knowledgeable and professional.

Reviews

Google shows 4.7 stars from 231 reviews, giving the practice a strong overall public rating.

•Recent positive feedback often describes the team as professional, efficient, friendly and reassuring, with several owners saying the practice is excellent or the best they have used.
•Owners also highlight handling of anxious pets, including one short review specifically praising the clinic for being very good with nervous dogs.
•The environment gets positive mention too, with one reviewer describing a welcoming, well thought out space for pets to relax in.
•The main negative themes in recent written feedback are long waits, understaffing, poor administration and complaint handling. Two detailed complaints describe problems with record-keeping and insurance paperwork, difficulty getting responses, and dissatisfaction with how concerns about a pet’s condition were handled.

Reviews for Harrison Family Vets

Note: Showing the 10 most recent Google reviews out of 231 we track in total. Recent reviews may not be representative of overall sentiment.

Rachael Marie

1 month ago

We had our dogs and our cat registered with this practice for a couple of years. During that time, it became increasingly clear that the practice appears to have taken on more clients than it can reasonably manage, with insufficient staff including vets to meet demand. On numerous occasions, we were left waiting in the waiting room for 45 minutes to an hour, and more than once over 1 hour 30 minutes past our appointment time. While occasional delays are understandable, this was a consistent issue. We sadly lost our cat in September 2025. In the months leading up to this, I raised multiple concerns about her health during appointments, but I felt these concerns were not properly addressed. At one point, when I asked whether her asthma symptoms could be linked to other underlying issues, I was told by a vet, “I don’t really know.” At no stage were blood tests or further investigations suggested, despite my concerns about her age and declining condition. When her symptoms worsened rapidly, we were told there would be a three-week wait for an appointment. We therefore took her to another veterinary practice, where she was diagnosed with kidney, heart and liver failure. As you can imagine, this was devastating news. We contacted the practice the following day to remind them that she was registered there and that they had a duty of care. We were then offered a same-day appointment for an abdominal scan, which came at considerable cost. The timing made it difficult not to question whether financial factors were influencing decisions. During that appointment, I asked why further testing had never previously been suggested when I had repeatedly raised concerns. I was met with the response: “Did you ask?” As a pet owner & not a qualified vet.. I rely on professional guidance. It is not realistic to expect clients to know which specific tests to request for symptoms that may be linked to kidney, liver, or heart failure. I fully accept that our cat was elderly, and we were not expecting miracles. However, this experience along with other similar issues we encountered with our other pets ultimately led us to leave the practice. We were patient and understanding for a long time, but there comes a point where trust is lost. Our pets are family. I also formally raised complaints, which have gone unanswered something I note appears to be a common theme in other reviews. I am sorry but I would not recommend.

Paul Vidler

2 months ago

Professional, efficient and friendly vets. Excellent service.

Emma

Very good with nervous dogs

Julie Plumb

The best vets there could possibly be

Ravinder Bains

Rosie I've know for nearly 20 years and has taken care of all my pets with care sensitivity and honesty

Valerie Poyner

3 months ago

My little Daphne was quite poorly been up three nights with her, Rosie the vet that we saw was very helpful. Thank you very much didn't like troubling you on new year eve but had no choice, Thank you again for your help much appreciated 😊 Happy New Year to all the staff x

ashleigh Elhajji

4 months ago

Amazing staff very knowledgeable vets and nurses never had an issue

Josie Hadley

Due to the poor record keeping and woefully inadequate admin staff, my dog is no longer covered for any issues with his ears under his insurance. They misquoted me in their notes and added the wrong date to the claim form. I am currently going to the Financial Ombudsman Scheme and the Vet Mediation Scheme. I made a formal complaint following their farcical procedure (read it as it's so ridiculous) and was totally ignored by the whole practice. I then resorted to contacting another branch who forwarded my complaint to Tim Harrison. I got one level resolved but even then my other issues were ignored. I had staff members ask me to complain as they can't cope with the number of patients they have and yet they wont close their books. They can't even answer the phone they're so understaffed. It took them 42 days to process a claim form when other vets have a dedicated team to this in 48 hours. I moved here because of Rosie but her arrogance is out of control. She's treated like a demi god by some people but I found that she undermines and humiliates (at White Cross she shouted across a packed waiting room that I'd not paid my bill when I'd not even had a reminder...) In over 40 years of owning a pet, I have never known a vets to be so inadequate. I would strongly urge anyone using this practice to record their consultations on their phones as they cannot be trusted.

Stacey Simpson1

Very caring, friendly and professionally reassuring. Welcoming, well thought out space for our pets ro relax in.

Sara Horton

5 months ago