Been a client at Blacks Vets Lye for around 30 years, we’ve seen many vets over that time. All have been wonderful. They have some of the best veterinary surgeons there and they have specialist vets. The nurses are fabulous especially Head Nurse Liz Jefferson and Sarah Bennet. Lovely people on reception too, who call your pets by their names and always give out lots of fuss to your pet. My Labrador absolutely loves going to the vets and he happily goes with them when he’s at to stay there. I would never trust any other vets
I thought I had done a review of this place before but perhaps I'm wrong or it's been removed.
We took our 12 year old Staffie here thinking he had an issue with his teeth.
The vet concurred and gave us and indicative price of £1,800, but could be less.
A quick Google suggested that other vets could be significantly cheaper. We asked around fort prices and chose one in Kidderminster. There vet there was excellent but thought there may be another underlying issue given them colour of his gums.
A quick scan confirmed her had a very large tumour attached to his spleen.
The Kidderminster vet referred us to a Telford vet and to cut a long story short, Bailey is fit and well.
Very good vets, unfortunately I had booked an appointment for my kitten to have her vaccination, everything was fine with the appointment until I got messaged saying that due to "unforseen circumstances" that I need to rebook.
After that message they couldn't get into contact with me so they messaged again with the actual reason why the appointment had to be rebooked due to refurbishment.
So, I phoned this practice to rebook, got my appointment rebooked. Not once though was I told that the appointment wasn't actually at this lye practice and that it was still closed for refurbishment. I had to find out from one of the builders that was inside the practice. Who knows where my actual appointment was booked at. This complete lack of communication is quite shocking.
It was a hot day and my kitten was already stressed so I just had to go home. This is very disappointing as I put my kitten through unessesary stress and I believe this is not the usual standard of this practice.
All the staff are really lovely, was dealt with promptly & efficiently.
I recently visited Blacks Vet with my kitten and unfortunately had a very disappointing experience. Based on this visit, I would not recommend this practice.
Upon arrival, the waiting area was extremely noisy due to several barking dogs, which caused my kitten significant distress. As someone who also suffers from severe allergies to dogs, I felt very uncomfortable and nearly left before being seen. I approached the reception staff to explain my situation, and although I was eventually moved to a separate room in another building, this took some time.
In today’s environment, it is important for veterinary practices to recognise that customers may have varying needs, including allergies or health conditions. It would be beneficial for staff to proactively ask clients whether they are comfortable waiting in shared spaces with other animals, particularly dogs, and offer alternative arrangements where possible.
I also felt that the overall customer service was lacking. The focus appeared to be more on processing payment rather than providing a welcoming and supportive experience for both the pet and owner.
When the vet attended to my kitten, I had to explain the purpose of the visit, which was for flea treatment. I was then asked to administer the treatment myself and to hold my kitten while the vet clipped his claws. The appointment felt rushed and impersonal. At the end of the consultation, the vet asked whether I would be returning and then left the room abruptly, asking me to place my kitten back in the carrier on my own.
After returning home, I noticed that only some of my kitten’s claws had been clipped, with several missed entirely. This further reinforced my impression of poor attention to detail and lack of professionalism.
Overall, I found the service to be below standard and the experience quite stressful. As a result, I have cancelled my policy with Blacks Vet and registered with another practice that demonstrates a stronger commitment to both pet care and customer service.
Excellent vets!
In all the years that I've had dogs, Blacks vets is easily the best vets surgery I've ever dealt with. The staff are friendly and caring, and always address my pup by his name and are happy to see him. We've had a tough time with our dog over the last 18 months or so, and the staff and vets at Blacks have always gone above and beyond to make sure our dog is comfortable and looked after. The kindness and care they've offered him has been second to none, and he absolutely loves going, no matter how he's feeling, which says everything you need to know. If Charlie could review this himself, I'm sure he'd give Blacks Vets 10 stars, especially his vet Dom. He is so grateful for Blacks Vets help.
Blacks Vets - 10/10, highly recommended.
All staff were engaging, helpful & informative. Great care package for pup available.
I changed to this vets practice 2 years ago when I needed emergency vet treatment for my dying dog… ( as I was having trouble getting hold of my current/local vet) they were fantastic although I wasn’t actually a client. They were so kind to my dog in his last few minutes. I now use them as my main vets, it’s worth the drive from Kidderminster. They are very, very helpful and kind , whether it’s on the phone or face to face, nothings ever too much trouble. Highly recommend to anyone who cares about their pets. My dog loves going there! 🫣🤣
