Waterfront Veterinary Centre

- Recent positive feedback describes the vets as caring, empathetic and friendly, with one owner saying their dog always receives the best possible care. - Clear communication is a recurring theme, with reviewers saying the team explains procedures well and sets out what will happen. - Reception staff are also praised for being welcoming and friendly.

Waterfront Veterinary Centre in Dudley is part of IVC Evidensia. It offers veterinary consultations and ongoing care for cats and dogs, with consultations also referenced as part of the Pet Health Club® Plus plan. Recent feedback is mostly positive, with praise for clear explanations, empathy and a friendly reception team, alongside one serious complaint about an alleged misdiagnosis.

Services

•Veterinary consultations, including consultations referenced within the Pet Health Club® Plus plan.
•Ongoing care for cats and dogs, with reviews mentioning continued support for a previously stray cat and regular care for a household with three Frenchies.
•Explanation of procedures and treatment plans, with clients saying the vets take time to talk through what will happen.

Pricing

No published pricing information is currently available for this clinic.

People

No individual staff members are named, but recent reviews praise the vets for empathy and clear explanations, and mention a friendly reception team.

Reviews

Waterfront Veterinary Centre has a 4.5-star Google rating from 143 reviews.

•Recent positive feedback describes the vets as caring, empathetic and friendly, with one owner saying their dog always receives the best possible care.
•Clear communication is a recurring theme, with reviewers saying the team explains procedures well and sets out what will happen.
•Reception staff are also praised for being welcoming and friendly.
•One negative review reports two costly appointments followed by an alleged missed diagnosis; this stands out as a serious complaint against an otherwise mainly positive set of recent comments.

Reviews for Waterfront Veterinary Centre

Note: Showing the 7 most recent Google reviews out of 143 we track in total. Recent reviews may not be representative of overall sentiment.

David Burns

4 months ago

Good

Claire Rumbold

5 months ago

Excellent vets show empathy and care and have a friendly approach. Always give my dog the best possible care.

Kerrie Cook

10 months ago

Kerry Roberts

11 months ago

Such a great vets. They take time to explain procedures and what will happen. They have been fantastic with my cat who was a stray. They have done everything possible to keep him healthy and happy.

Jordan Parke

1 year ago

Best vets around! Amazing friendly reception staff! So glad they are back open! They always take care of me and my 3 Frenchies ❤️

liam

We had two appointments here costing nearly £100 each because our dog was pulling a strange face, both times told it was a sign of pain due him recently hurting his leg. Two weeks later he died because of untreated epilepsy, we showed the emergency vets the same videos and they said it was obvious he was showing signs of epilepsy.

Timothy Cheetham

2 years ago