Waterfront Veterinary Centre

Waterfront Veterinary Centre is part of the Lockwood Veterinary Group and is RCVS-accredited. The practice promotes a Pet Health Club® Plus plan that includes consultations. In recent reviews, owners often mention vets taking time to explain procedures and what will happen, and one reviewer describes the team doing “everything possible” to help a previously stray cat stay healthy. A single severe negative review reports missed epilepsy signs (videos later described by an emergency vet as “obvious”), following two appointments that the reviewer says cost nearly £100 each.

Services

• •Veterinary consultations (also referenced as included within the Pet Health Club® Plus plan)
• •Discussion/explanation of procedures before they happen (mentioned by clients as part of the visit experience)
• •Ongoing care for cats and dogs is referenced in reviews (including a cat with a history of being a stray)

Pricing

• •One reviewer reports two appointments costing nearly £100 each (this is a client-reported experience, not an advertised fee).
• •The website summary states that consultations are included as part of a Pet Health Club® Plus plan (no plan price provided).

Reviews

Google rating: 4.5 stars from 141 reviews.

• •Owners describe vets explaining procedures clearly and outlining what will happen during treatment.
• •Positive mentions of friendly reception staff and the practice being “back open.”
• •Specific praise for help with a cat that was previously a stray, with the owner saying the team has done “everything possible” to keep him healthy.
• •A conflicting experience: one reviewer alleges misdiagnosis (pain from a leg injury vs. epilepsy), saying their dog later died and that an emergency vet felt the signs in videos were obvious.